{"id":17284,"date":"2026-06-19T17:24:33","date_gmt":"2026-06-19T15:24:33","guid":{"rendered":"https:\/\/yonder.info\/?post_type=casestudy&#038;p=17284"},"modified":"2026-06-19T21:02:00","modified_gmt":"2026-06-19T19:02:00","slug":"transitioning-to-a-new-content-management-system-airbaltic","status":"publish","type":"casestudy","link":"https:\/\/yonder.info\/de\/casestudy\/transitioning-to-a-new-content-management-system-airbaltic\/","title":{"rendered":"Streamlining the transition to smart documentation for airBaltic"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17284\" class=\"elementor elementor-17284\" data-elementor-post-type=\"casestudy\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55d44af e-con-full container-padrao e-flex e-con e-parent\" data-id=\"55d44af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-849af0e e-flex e-con-boxed e-con e-child\" data-id=\"849af0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f292f3 elementor-widget__width-initial space_margin-bottom_abstand1_1 elementor-widget elementor-widget-heading\" data-id=\"4f292f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case Study: airBaltic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-068a559  headline headline_desktop headline1 space_margin-bottom_abstand3 elementor-widget elementor-widget-heading\" data-id=\"068a559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Streamlining the transition to smart documentation for airBaltic<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecfc9b4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ecfc9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Aviation<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ca02a1 e-con-full container-padrao space_padding-bottom_abstand5 e-flex e-con e-parent\" data-id=\"1ca02a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0c3c53d e-flex e-con-boxed e-con e-child\" data-id=\"0c3c53d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6513ed e-con-full container-padrao e-flex e-con e-parent\" data-id=\"c6513ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8f89a4d e-flex e-con-boxed e-con e-child\" data-id=\"8f89a4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-81fdff9 e-con-full e-flex e-con e-child\" data-id=\"81fdff9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f401f9f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f401f9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">The collaboration in brief<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565451d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"565451d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">airBaltic, the Latvian flag carrier, set out to replace its legacy HTML and PDF based documentation system with Yonder.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">The migration covered a content library of around 400 documents, ranging from large, complex operations manuals to short administrative forms. The project had to be completed within roughly 3.5 months from kick-off to go-live.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">A focused project team of five people from the Documentation Office and IT, supported closely by Yonder&#8217;s customer team throughout, kept the migration on schedule. There were no regulatory complications along the way.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">airBaltic went live on time, with crew able to familiarize themselves with the Yonder app ahead of launch. The team is now looking to expand usage across the entire organization.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8548c72 e-con-full e-flex e-con e-child\" data-id=\"8548c72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1154a98 elementor-widget elementor-widget-image\" data-id=\"1154a98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/yonder.info\/wp-content\/uploads\/2026\/06\/yonder_casestudy_logo_airBaltic2.svg\" class=\"attachment-large size-large wp-image-17315\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a6e0b1 e-con-full container-padrao e-flex e-con e-parent\" data-id=\"0a6e0b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-73404ff e-flex e-con-boxed e-con e-child\" data-id=\"73404ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37f1fd0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"37f1fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Background<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c45b6b7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c45b6b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>airBaltic, the Latvian flag carrier, manages a comprehensive content library spanning operations manuals, company documents, and forms that serve crew and staff across the entire airline. When the airline made the decision to move from a legacy HTML and PDF based documentation system to Yonder, the team faced a clear challenge: migrate around 400 documents, ranging from large, complex manuals to short, simple forms; all within a tight deadline, without compromising compliance or disrupting day-to-day operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98c31a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a98c31a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Challenge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d1e9c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"16d1e9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The airBaltic documentation library presented migration complexity on two fronts: volume and format. With approximately 400 documents to transfer, the team needed to work through everything from multi-section operations manuals to straightforward administrative forms. The primary technical challenge was the conversion of legacy HTML documents into Yonder&#8217;s structured XML format. A process that proved more demanding than initially anticipated.<\/p>\n<p>The timeline added further pressure. With roughly 3.5 months from project start to go-live, there was little margin for course correction. At the same time, many manuals had planned revisions scheduled around the migration window, requiring the team to carefully coordinate the timing of each document&#8217;s transfer to avoid conflicts between legacy revision cycles and the new system.<\/p>\n<p>Regulatory risk was managed proactively. The airline&#8217;s Civil Aviation Authority was supportive throughout, and airBaltic experienced no regulatory complications during the transition. An outcome that reflects both thorough preparation and close coordination with their authority.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f43f9de e-con-full container-padrao e-flex e-con e-parent\" data-id=\"f43f9de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d7deefd e-flex e-con-boxed e-con e-child\" data-id=\"d7deefd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-56c9a5e e-grid e-con-full e-con e-child\" data-id=\"56c9a5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb1816 elementor-widget elementor-widget-counter\" data-id=\"5cb1816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Documents migrated<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">~<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"3000\" data-to-value=\"400\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb298a elementor-widget elementor-widget-counter\" data-id=\"1bb298a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Months from kickoff to go-live<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"4000\" data-to-value=\"3.5\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05ed3d8 elementor-widget elementor-widget-counter\" data-id=\"05ed3d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Person core project team<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"5000\" data-to-value=\"5\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a410e06 e-con-full container-padrao e-flex e-con e-parent\" data-id=\"a410e06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b0e324b e-flex e-con-boxed e-con e-child\" data-id=\"b0e324b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2ee52e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f2ee52e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Approach<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-279b2d0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"279b2d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Prioritising what matters most<\/strong><\/p>\n<p>The airBaltic team structured the migration around clear priorities. Critical documents required in accordance with EASA came first. From there, the team worked through the most complex and time-consuming manuals before turning to simpler PDF-based materials. Planned revision dates for each document were factored in throughout, ensuring that no manual was migrated at a point that would create compliance gaps or duplicate effort.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb0b195 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fb0b195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>A focused project team<\/strong><\/p>\n<p>Rather than distributing decision-making broadly, the airBaltic project team kept authority concentrated. Taking advice from Yonder&#8217;s Chief Customer Officer, Beat Reusser, who recommended limiting the number of people involved in major decisions, a core team of five people from the Documentation Office and IT took ownership of the project. This structure allowed critical decisions to be made quickly and kept the project on schedule during a demanding timeline.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e69df1d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e69df1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Configurations and workflows<\/strong><\/p>\n<p>During onboarding, airBaltic set up role-based access tailored to different user groups across the airline and workflows for different document types where configured following Yonder\u2019s recommendations. Getting this groundwork right was later identified by the team as one of the most important factors in a successful go-live.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e55014 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8e55014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Yonder\u2019s throughout support<\/strong><\/p>\n<p>Yonder\u2019s customer team was present throughout the migration, providing consistent support across the project. The involved team members were described by airBaltic as being available almost around the clock, always calm, and always constructive. That continuity of support was recognised as central to the project&#8217;s outcome.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9d7d22 e-con-full container-padrao e-flex e-con e-parent\" data-id=\"a9d7d22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fa74204 e-flex e-con-boxed e-con e-child\" data-id=\"fa74204\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9217d3c elementor-widget-widescreen__width-initial elementor-widget elementor-widget-image\" data-id=\"9217d3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/yonder.info\/wp-content\/uploads\/2026\/06\/260619-MK-Diagram-Steps.svg\" class=\"attachment-large size-large wp-image-17328\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Figure 1: The migration order, step by step<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfc2e77 e-con-full container-padrao e-flex e-con e-parent\" data-id=\"bfc2e77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-95e80c3 e-flex e-con-boxed e-con e-child\" data-id=\"95e80c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e66c3fa elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e66c3fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Results<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41b9e6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a41b9e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>airBaltic completed the migration and went live on schedule, approximately 3.5 months after the initial kick-off meeting. All necessary documents were available in Yonder by go-live date, and crew members had the opportunity to familiarize themselves with the Yonder app in advance of the official launch.<\/p>\n<p>The team acknowledges that not everything was perfect on day one, and deliberately chose not to wait until it was. As the airBaltic team put it: if you only go live when everything is perfect, you never go live. The ability to launch with confidence, knowing that critical documentation was in place, reflected the team&#8217;s pragmatic approach.<\/p>\n<p>One outcome that stood out as a positive surprise was the attitude of colleagues across the organization. The willingness of staff to embrace the change, and to accept the temporary inconveniences that come with any major system transition, made the migration considerably smoother than expected.<\/p>\n<p>What took longer than anticipated was the post-migration clean-up of documents converted into XML format. The structural work required to ensure quality across all migrated content proved more involved than the team had initially projected. A reality that airBaltic now passes on as practical advice to any airline considering a similar project.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5228879 e-con-full container-padrao e-flex e-con e-parent\" data-id=\"5228879\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5296da3 e-flex e-con-boxed e-con e-child\" data-id=\"5296da3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-effc326 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"effc326\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">If you only go live when everything is perfect, you never go live.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfcde45 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cfcde45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><strong>Alla Grante<\/strong><br>\nHead of Flight Operations Support and Development at airBaltic\n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7ff38 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9f7ff38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Looking Ahead<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b17657b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b17657b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>airBaltic is looking to expand Yonder usage beyond its initial scope, with plans to roll out the platform across all company departments. Because Yonder&#8217;s pricing is based on aircraft count rather than user licenses, this expansion carries no additional per-user cost. A commercial model the team highlighted as well-suited to airline-wide adoption.<\/p>\n<p>The team is also looking forward to making full use of Yonder&#8217;s XML capabilities for processing aircraft manufacturer documentation, including the largely automated handling of OEM revisions from Airbus and other manufacturers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5fc7b6 e-con-full container-padrao e-flex e-con e-child\" data-id=\"c5fc7b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6838e5a e-flex e-con-boxed e-con e-child\" data-id=\"6838e5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ebd660 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9ebd660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Advice to Other Airlines<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a05f0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"18a05f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Based on their experience, the airBaltic team offers three practical recommendations for airlines approaching a similar transition to a smart content management platform:<\/p>\n<p><strong>Allow more time than you think you need<\/strong><\/p>\n<p>The migration itself can move quickly, but post-migration clean-up and verification takes longer than most teams anticipate. Build that buffer in from the start.<\/p>\n<p><strong>Think through roles and workflows early<\/strong><\/p>\n<p>The structure you define before migration, who sees what, and how changes flow through the organization, shapes everything that comes after. It is crucial getting this right before content starts moving.<\/p>\n<p><strong>Invest in user training and documentation<\/strong><\/p>\n<p>The airBaltic team found that what seemed self-explanatory in the app often required more detailed guidance than expected. The more thorough the instructions and training provided to users, the better the adoption. Involving crew in app testing before go-live is strongly recommended.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3c5b0f e-con-full container-padrao e-flex e-con e-parent\" data-id=\"e3c5b0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-615cab3 e-con-full container-padrao e-flex e-con e-parent\" data-id=\"615cab3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-615c54b e-flex e-con-boxed e-con e-child\" data-id=\"615c54b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5062b8a e-con-full e-flex e-con e-child\" data-id=\"5062b8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-682786b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"682786b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discover more case studies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81b1ed7 elementor-widget elementor-widget-button\" data-id=\"81b1ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yonder.info\/case-studies\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">All Case Studies<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":17293,"template":"","section":[36],"class_list":["post-17284","casestudy","type-casestudy","status-publish","has-post-thumbnail","hentry","section-aviation"],"acf":{"casestudy_logo":"https:\/\/yonder.info\/wp-content\/uploads\/2026\/06\/yonder_casestudy_logo_airBaltic2.svg","blogpost_teaserbild":"https:\/\/yonder.info\/wp-content\/uploads\/2022\/06\/TUI-Group-Airlines-scaled.jpeg","content_module":[{"acf_fc_layout":"cm_bild_slideshow","cm_bild_slideshow_zeige_die_bilder":false,"cm_bild_slideshow_mit_schatten":false,"cm_bild_slideshow_bilder":["https:\/\/yonder.info\/wp-content\/uploads\/2022\/06\/TUI-Group-Airlines-scaled.jpeg"],"abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_textbox_logo","cm_textbox_logo_text":"[:en]<p class=\"headline4\"><strong>The collaboration in brief<\/strong><\/p>\r\n<ul>\r\n\t<li class=\"text1\">\r\n<p>The TUI Group operates five European Airlines that maintain separate Air Operator Certificates (AOCs).<\/p>\r\n<\/li>\r\n\t<li class=\"text1\">\r\n<p>Having managed their documentation via three different solutions in the past, the TUI Group wanted to reduce complexity and IT maintenance costs by replacing these disconnected systems with a group-wide solution instead.<\/p>\r\n<\/li>\r\n\t<li class=\"text1\">\r\n<p>Yonder worked along side the TUI Group team to consolidate and streamline the documentation scattered across the group's five AOCs.<\/p>\r\n<\/li>\r\n\t<li class=\"text1\">\r\n<p>In addition to simplifying revision-related collaboration both between AOCs and Civil Aviation Authorities for approvals, employees now have access to personalized information that is tailored to their specific role and task \u2013 meaning more efficient and transparent content management.<\/p>\r\n<\/li>\r\n<\/ul>[:]","cm_textbox_logo_logo":false,"buttons_repeater":false,"abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_text","cm_text":"[:en]<p class=\"headline4\"><strong>Introduction<\/strong><\/p>\r\n<p class=\"text1\">TUI Group operates five European Airlines that maintain separate Aircraft Operating Certificates (AOC). Together they operate flights to over 150 destinations worldwide, with a fleet that consists almost exclusively of Boeing Aircraft.<\/p>\r\n<p class=\"text1\">In the past, documentation was managed and published via three different solutions, resulting in unfavorable IT-System costs. The lack of communication between these systems added yet another layer of complexity while unnecessarily complicating the Group\u2018s efforts to streamline its operation manuals and related revision- and approval procedures across the organization.<\/p>\r\n<p class=\"text1\">TUI Group recognized that it needed to rethink the way it handled its documentation in the group-wide context, with the clear objective of streamlining revisions and presenting reliable information to its flight crews in a more user-friendly manner.<\/p>[:]","abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_text","cm_text":"[:en]<p class=\"headline4\"><strong>The challenge: less complexity, greater clarity<\/strong><\/p>\r\n<p class=\"text1\">TUI's overarching objectives aimed at simplifying revision- and approval procedures across its five AOCs. To achieve that, the group considered the following key aspects:<\/p>\r\n<ul>\r\n\t<li class=\"text1\">\r\n<p class=\"text2\">Consolidate and streamline the documentation scattered across the five AOCs, whereas its operation manuals (OM A-D) and the manufacturer's OEM manuals (e.g. FCOM) were present as a mix of PDF, XML and FrameMaker files.<\/p>\r\n<\/li>\r\n\t<li class=\"text2\">\r\n<p>Design manual-specific workflows that would allow for efficient collaboration, both between internal stakeholders and the AOCs respective Civil Aviation Authorities (CAAs).<\/p>\r\n<\/li>\r\n\t<li class=\"text2\">\r\n<p>Simplify revisions for subject matter experts, including the reconciliation management between Boeing's OEM manuals (e.g. FCOM, MEL, QRH) and TUI's customized ones (e.g. OM-B).<\/p>\r\n<\/li>\r\n\t<li class=\"text1\">\r\n<p class=\"text2\">Provide end-users with personalized revision notifications instead of generic revision highlights.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p class=\"text1\">In addition to these revision-related objectives, TUI further wanted to decrease information overflow for the end-user. Namely, by limiting the visible content within documents to what's relevant to a user's specific role. And as TUI already had an existing EFB-solution, it was equally important that content could be exported to this existing EFB-solution.<\/p>[:]","abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_text","cm_text":"[:en]<h2 class=\"headline2\">The solution: streamlined, user-friendly manuals and simplified revision and approvals processes<\/h2>\r\n<p class=\"text1\"><strong>Streamlined XML content without redundancies<\/strong><\/p>\r\n<p class=\"text1\">In a collaborative effort, TUI and Yonder jointly developed a content concept that guides TUI's future content structure. Initially, TUI's existing documentation was converted to XML, followed by either eliminating redundancies or referencing content from a single source. Referencing content from a single source now ensures that a change automatically affects all documents that contain the very same information, effectively eliminating the issue of having outdated dupllicates or conflicting information scattered across TUI's documentation landscape.<\/p>[:]","abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_testimonial","cm_testimonial_text":"[:en]Yonder manages to simplify our setup without compromising on our complex processes and procedures.[:]","cm_testimonial_foto":false,"cm_testimonial_name":"David Schlaks","cm_testimonial_funktion_titel":"[:en]Head of Compliance, Safety & Security TUI Aviation[:]","abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_text","cm_text":"[:en]<p class=\"text1\"><strong>Seamless collaboration on revisions across the five AOCs<\/strong><\/p>\r\n<p class=\"text1\">Based on a proper analysis of TUI's revision processes, Yonder mapped several document-specific workflows. These workflows now guide TUI's revisions and ensure that the right stakeholders are involved at the right time, always yielding a seamless audit and revision trail.<\/p>\r\n<p class=\"text1\">These workflows further allow subject matter experts to issue their change requests right in the content. Some of the document-specific workflows have been setup to allow for further classification of such incoming change requests. And based on the classification, the workflow would only involve the necessary stakeholders by branching out accordingly (see figure 1 for a generic example).<\/p>\r\n<p class=\"text1\">Document owners and publishers now benefit from a hassle-free process to implement approved changes in a most transparent fashion. And once approved, they can even specify the roles that must be explicitly notified about the change at hand, including the option to request a read receipt for compliance purposes (see short video below for a generic example).<\/p>\r\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/ob6lnoav8i.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\r\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\r\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\">\r\n<div class=\"wistia_embed wistia_async_ob6lnoav8i seo=false videoFoam=true\" style=\"height: 100%; position: relative; width: 100%;\">\r\n<div class=\"wistia_swatch\" style=\"height: 100%; left: 0; opacity: 0; overflow: hidden; position: absolute; top: 0; transition: opacity 200ms; width: 100%;\"><img style=\"filter: blur(5px); height: 100%; object-fit: contain; width: 100%;\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/ob6lnoav8i\/swatch\" alt=\"\" aria-hidden=\"true\" \/><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<p class=\"text2\">A quick demo on Yonder's personalized revision notifications for end-users.<\/p>[:]","abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_bildgrid","cm_bildgrid_mit_schatten":true,"cm_bildgrid_repeater":[{"cm_bildgrid_auswahl":"Bild","cm_bildgrid_bild":"854","cm_bildgrid_zeige_das_bild":true,"cm_bildgrid_video":"","cm_bildgrid_caption":"[:en]Figure 1: Generic workflow example with classification options for incoming change requests.[:]"}],"abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_text","cm_text":"[:en]<p class=\"text1\"><strong>Presenting only mission-critical information to TUI's end-users.<\/strong><\/p>\r\n<p class=\"text1\">Thanks to Yonder's capability to add metatags to snippets of information contained in documents, TUI was able to further enhance its operation manuals with role- and mission-specific tags (see figure 2 for a generic example). These tags now allow end-users to dynamically limit the visible content within a manual to what's revelant for the task at hand. Even Yonder's search applies this principle, enabling users to filter down search queries and locate the right information rapidly (see short video below for a generic example).<\/p>\r\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/wsojfafrnw.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\r\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\r\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\">\r\n<div class=\"wistia_embed wistia_async_wsojfafrnw seo=false videoFoam=true\" style=\"height: 100%; position: relative; width: 100%;\">\r\n<div class=\"wistia_swatch\" style=\"height: 100%; left: 0; opacity: 0; overflow: hidden; position: absolute; top: 0; transition: opacity 200ms; width: 100%;\"><img style=\"filter: blur(5px); height: 100%; object-fit: contain; width: 100%;\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/wsojfafrnw\/swatch\" alt=\"\" aria-hidden=\"true\" \/><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<p class=\"text2\">A quick demo on Yonder's dynamic content capabilites, allowing users to limit the visible content withing documents and search to what's relevant.<\/p>[:]","abstand_oberhalb":"keinen","abstand_unterhalb":"abstand5","hintergrundfarbe":"transparent","hintergrundhohe":""},{"acf_fc_layout":"cm_bildgrid","cm_bildgrid_mit_schatten":true,"cm_bildgrid_repeater":[{"cm_bildgrid_auswahl":"Bild","cm_bildgrid_bild":"857","cm_bildgrid_zeige_das_bild":true,"cm_bildgrid_video":"","cm_bildgrid_caption":"[:en]Figure 2: Applying tags directly to the information allows TUI's end-users to dynamically limit the visible document content and focus on the task at hand.[:]"}],"abstand_oberhalb":"keinen","abstand_unterhalb":"keinen","hintergrundfarbe":"transparent","hintergrundhohe":""}],"name":"Case Study: airBaltic","casestudy_brief":"<p class=\"headline4\"><strong>The collaboration in brief<\/strong><\/p>\n<ul>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">airBaltic, the Latvian flag carrier, set out to replace its legacy HTML and PDF based documentation system with Yonder.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">The migration covered a content library of around 400 documents, ranging from large, complex operations manuals to short administrative forms. The project had to be completed within roughly 3.5 months from kick-off to go-live.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">A focused project team of five people from the Documentation Office and IT, supported closely by Yonder&#8217;s customer team throughout, kept the migration on schedule. There were no regulatory complications along the way.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">airBaltic went live on time, with crew able to familiarize themselves with the Yonder app ahead of launch. The team is now looking to expand usage across the entire organization.<\/li>\n<\/ul>\n","about_title":"About airBaltic","about_text":"<p>airBaltic (Air Baltic Corporation AS) is the leading airline in the Baltics and one of Europe\u2019s fastest-growing carriers. As a hybrid airline, it leverages the upsides of both traditional network and low-cost carriers. Founded in 1995, today airBaltic operates one of Europe\u2019s youngest fleets, consisting of 52 Airbus A220-300 aircraft, and employs nearly 3 000 people. In 2025, airBaltic became the first European airline to offer free high-speed SpaceX Starlink internet on its flights.<\/p>\n<p>The company is majority-owned by the Latvian state, holding 88.37% of the voting rights, while Deutsche Lufthansa AG holds 10%, and the remaining 1.63% are held by other private shareholders.<\/p>\n","about_link":"https:\/\/www.tuigroup.com\/en-en"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transitioning to a New Documentation System | airBaltic<\/title>\n<meta name=\"description\" content=\"See how airBaltic migrated 400+ documents to Yonder in 3.5 months with no regulatory disruption and what they&#039;d advise other airlines.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yonder.info\/de\/casestudy\/transitioning-to-a-new-content-management-system-airbaltic\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transitioning to a New Documentation System | airBaltic\" \/>\n<meta property=\"og:description\" content=\"See how airBaltic migrated 400+ documents to Yonder in 3.5 months with no regulatory disruption and what they&#039;d advise other airlines.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/yonder.info\/de\/casestudy\/transitioning-to-a-new-content-management-system-airbaltic\/\" \/>\n<meta property=\"og:site_name\" content=\"Yonder\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-19T19:02:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yonder.info\/wp-content\/uploads\/2026\/06\/pexels-efrem-efre-2786187-28871375.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta 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