Yonder Standard Terms and Conditions

Version 1.1 – November 2025 

These Standard Terms and Conditions (“STC”) govern your access to and use of Yonder products and services (“Service”), including software-as-a-service solutions, software licenses, one-time fees, and professional services provided by Yonder AG (“Yonder,” “we,” “our,” or “us”). 

These STC may be: 

• Accepted directly by paying the Fees; or 

• Incorporated by reference into a Master Service Agreement (“MSA”).
   

By using the Service or executing an MSA referencing these STC, you (“Customer”) agree to be bound by these STC and any referenced documents. In the event of any inconsistency between these STC and any referenced documents (e.g., Privacy Policy, Security Policy, EULA), the terms of these STC shall prevail unless the STC explicitly states otherwise. 

1. Services

1.1. General 

• Yonder provides the Service, which may include software licenses, cloud-based access, professional services, support, and integrations. 

• Service may be accessed via internet and is subject to these STC and payment of applicable fees. 
  

1.2. Support Services and Upgrades 

• During the term, Yonder will provide support and updates to the Service as part of its normal operations. 

• Support and updates are provided on a commercially reasonable basis and may include bug fixes, improvements, or new features. 

• Yonder may subcontract the provision of support or updates at its discretion. 

• No formal SLA applies unless the Customer has executed an MSA with a separate SLA. 
  
  

1.3. Service Availability 

• Yonder aims for high availability but does not guarantee uninterrupted service.
  

2. Customer Use and License

2.1. License Grant 

• Subject to compliance with these STC and payment of fees, Yonder grants Customer a worldwide, limited, non-exclusive, non-transferable license to use the Service and documentation for internal business purposes. 
  
  

2.2. Restrictions 

• Customer shall not, and shall ensure that Authorized Users do not: 

1. Copy, modify, or create derivative works of the Service except as expressly permitted; 
2. Sell, sublicense, rent, lease, or distribute the Service; 
3. Reverse engineer, decompile, disassemble, or attempt to derive source code (except as required by law); 
4. Use the Service unlawfully or to harm others; 
5. Circumvent security or usage restrictions; 
6. Allow unauthorized persons to access the Service. 
   
   

2.3. Authorized Users 

• Customer may permit employees, contractors, and agents to access the Service under these Terms. 

• Customer is responsible for their compliance. 
  
  

2.4. Customer Data 

• Customer retains all rights to its data. 

• Customer grants Yonder a limited license to process Customer Data solely to operate, maintain, and improve the Service. 
• Customer warrants the legality, accuracy, and rights to use all Customer Data. 
  

3. Fees, Payment, and Taxes

3.1. Fees 

• Customer shall pay fees as set forth on the quote or agreed in the respective appendix to the MSA. 
  
  

3.2. Payment Terms 

• Fees are due in advance unless otherwise stated. 

• Late payments incur interest at 5% per year, accruing daily and compounded quarterly. 
  
  

3.3. Suspension for Non-Payment 

• If fees are overdue by more than 30 days, Yonder may suspend access. 

• Customer remains liable for all fees during suspension. 
  
  

3.4. Taxes 

• Fees exclude applicable VAT, withholding tax, or other taxes, which are Customer’s responsibility. 
  
  

3.5. Refunds 

• Except as expressly stated (e.g., warranty breach), fees are non-refundable. 
  
  

4. Term and Termination

4.1. Term 

• The STC remain in effect from the start date specified in the quote or the MSA and continue for the duration specified therein. 
  
  

4.2. Termination for Cause 

• Either Party may terminate if the other: 

1. Commits a material breach not remedied within 30 days; 
2. Becomes insolvent, dissolved, or unable to pay debts; 
3. Ceases substantial business operations. 
   
   

4.3. Change of Control 

• A change of control, merger, acquisition, or sale of Yonder (or its business) shall not constitute a breach, termination event, or cause for early termination. 

• All rights and obligations under these STC remain in full force and effect following any such change of ownership. 
  
  

4.4. Effect of Termination 

• Access to Service ceases. 

• Outstanding fees are immediately due. 

• Customer may export data prior to deletion; Yonder may delete Customer Data 30 days post-termination. 
• Sections on Intellectual Property, Confidentiality, Indemnification, Liability, and Dispute Resolution survive. 
  

5. Intellectual Property

• All rights, title, and interest in the Service, software, documentation, and improvements remain with Yonder. 

• Customer may not access the source code. 

• Feedback and suggestions may be used freely by Yonder without obligation. 
• Customer grants Yonder the right to use Customer name/logo in marketing unless opted out in writing. 
  

6. Warranties and Disclaimers

6.1. Mutual Warranty 

• Each Party warrants it has legal authority to enter these STC. 
  
  

6.2. Yonder Warranty 

• Service will materially conform to documentation. 
  
  

6.3. Disclaimer 

• Service is provided “as is,” without other warranties, express or implied, including merchantability or fitness for a particular purpose. 

7. Indemnification

7.1. By Yonder 

• Yonder defends and indemnifies Customer against third-party IP infringement claims arising from Service use. 
  
  

7.2. By Customer 

• Customer indemnifies Yonder for claims arising from Customer Data, misuse, or unauthorized use. 
  
  

7.3. Procedure 

• Prompt notice and reasonable cooperation required. Indemnifying Party controls defense and settlement. 

8. Limitation of Liability

• Neither Party shall be liable for indirect, incidental, or consequential damages, including any loss of profits, income, revenue, use, production, or anticipated savings. 

• Yonder’s total liability capped at the greater of (a) fees paid in prior 12 months, or (b) CHF 100. 

• Exceptions: death, personal injury, fraud, willful misconduct, or indemnification obligations. 
• Claims must be brought within 1 year. 
  

9. Confidentiality and Publicity

• Each Party shall keep confidential the other’s non-public information. 

• Exceptions: public information, prior knowledge, independently developed, or required by law. 
• Parties may disclose to employees, agents, insurers, and advisors bound to confidentiality. 
  

10. Data Protection

• Parties shall comply with applicable data protection law. 

• Customer warrants rights to all Personal Data provided. 

• Yonder acts as processor, follows Customer instructions, and implements appropriate technical and organizational measures. 

11. Force Majeure

• Neither Party shall be liable for delay or non-performance due to events beyond control (disasters, strikes, internet outages, etc.). 

• Notice must be given promptly. 
• If event continues for more than 60 days, either Party may terminate. 
  

12. Service Changes

• The Provider may change the format, functionality, or features of the Service at any time and will use commercially reasonable efforts to notify the Customer of material changes. If a change materially reduces the core functionality of the Service, the Customer may terminate the Agreement within 30 days of notice and receive a prorated refund of any prepaid fees. 
  

13. Miscellaneous

• The Customer shall ensure its use of the Service complies with all applicable laws, including data protection regulations. 

• No failure or delay by either Party in exercising any right or remedy under this Agreement shall constitute a waiver, except if expressly waived in writing. 

• Notices under this Agreement must be in writing. Electronic signatures are valid. 

• If any provision is invalid or unenforceable, the remaining provisions remain in effect. Where partial deletion makes a provision enforceable, only the necessary part is deleted. 

• Nothing in this Agreement creates a partnership, agency, or employment relationship. The Customer may not assign its rights without Provider consent. The Provider may freely assign to affiliates or successors. 

• Each Party shall take reasonable steps to assist the other in exercising its rights and fulfilling obligations under this Agreement. 

• Entire Agreement: When used standalone, these STC together with referenced policies and quotes constitute the complete agreement. If incorporated into an MSA, the MSA together with these STC, referenced policies, and appendices constitute the entire agreement. 

• This Agreement is governed by Swiss law, excluding conflict-of-law rules and CISG. The exclusive place of jurisdiction is Zurich, Switzerland, although the Provider may alternatively bring proceedings in any competent court worldwide.